FAQs

Frequently Asked Questions

Order & Delivery

What is the estimated delivery time?
Our total delivery time is 6–12 business days. Delivery times are estimates and may vary. For full details, please refer to our Shipping Policy.

Do you ship internationally?
No, we only ship within the United Kingdom.

How can I track my order?
Once your order has been dispatched, you can track it via our Track Your Order page using your order number and email address. Please allow a short time for tracking updates to appear after dispatch.

Do you offer free shipping?
Yes, shipping costs are always free for orders within the United Kingdom.

Returns & Refunds

How long do I have to return my order?
You have 30 days after receiving your item to request a return.

How do I start a return?
To start a return, please contact customer service via our Contact page.

Can I cancel my order?
You may cancel your order within 24 hours of placing it by contacting our customer service team.

When will I receive my refund?
If approved, your refund will be processed within 10 business days of us receiving and inspecting your returned goods.

What if I receive a damaged or incorrect item?
Please contact us as soon as possible after delivery so we can evaluate the issue and make it right.

Contact

How can I contact customer service?
Email: info@emanastyle.com
Phone: +44 7723 469459

Customer Service hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT/BST)
Saturday and Sunday: Closed

Response time:
We aim to respond to your inquiries within 24 hours.

Payments

Payment methods accepted:
Visa, Mastercard, Maestro, Apple Pay, Google Pay, Shop Pay

Security:
All payments are processed through secure SSL-encrypted connections.

Currency:
All prices and transactions are processed in GBP.

Our Policies

Quick Links

Customer Service

Email: info@emanastyle.com
Phone Number: +44 7576 575867

"We aim to respond to your inquiries within 24 hours."

Customer Service Hours:
Monday to Friday: 9am - 6pm (GMT/BST)
Saturday and Sunday: Closed

Payment Methods Accepted:

Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
Visa